FAQ

In summary, Roman was excellent! He approached the problem with steadfast persistence and an unwillingness to leave a dissatisfied customer. We found Green Star via a Google search. They had an excellent rating and listed Samsung as a brand they service. I called the number and spoke directly with the service technician, Roman. Roman came by the next day. He was a few minutes late, but he did call to say he was running late. On the positive side, Roman arrived with more tools than just a power screwdriver and flashlight! (See hindsight below for context) After some initial inspection, Roman told us that our fridge had a sealed chilling system and that he would have to install an access valve into the chilling lines to be able to determine the problem. Roman warned us that the issue could turn out to be unrepairable. Still, he would do everything possible to ensure the refrigerator was working correctly or that we knew it was unrepairable. He also explained what other costs could incur and let us decide how to proceed. We decided to continue, not to get into the details too much other than to say Roman did everything he promised and more. He had a network of others to draw upon if there was an issue with something he didn't have experience with. Ultimately, the refrigerator, which Samsung's recommended technician claimed was not repairable, is up and running and has been without issue for three weeks. Roman, thank you! Hindsight is 20/20! I regret to say Green Star was NOT our first call! There is nothing that bothers me more than wasting money. We have all done it, ordered the wrong thing, selected the wrong place, or ... We foolishly called the manufacturer, Samsung, who recommended another firm for the diagnosis and repair. That other firm's technician showed up the next day—the technician, upon seeing the fridge stated refrigerators, like ours, constantly fail. After a cursory flashlight inspection and a check of one of the coils for frost, he stated the refrigerator was not repairable. We were baffled, we asked, "Are there other tests you should run?" - "No, this type of refrigerator (multi-zone cooling) tends to fail once they hit a certain age; they develop leaks in the chilling lines that we can't access or repair!" The technician was here for 20 minutes and charged $120. Recommending scammers is just one of the reasons Samsung's customer service and quality ratings continue to fall. We refused to accept the ridiculous statements the technician provided as gospel; yes, the fridge could have a leak in a chilling line, which is not repairable, but it takes more than a cursory flashlight check to prove that. Thankfully we found Green Star!

Alex did a great job diagnosing the issue with my dishwasher and dryer. Very helpful and friendly.

Roman recently did a dishwasher repair for us. I googled for repair service and read some reviews. They are all 100% correct!!! Roman was a pleasure to deal with, is very knowledgeable and pricing is very fair!!! Thank you Roman!!! 👍🏻👍🏻👍🏻

Green star was so responsive and same day visit. Alex was excellent and would definitely call again if I need any appliance repair. Thank you for fixing things so quickly!!

Alex and Roman are true professionals and easy to work with. communication is top notch too. Dishwasher needed repair and Alex diagnosed and corrected promptly. There are lots of scammers in this space and Green Star is a welcome relief and recommended.

Alex from Greenstar was awesome, he realized there was a mistake made by the previous company we had “fix” our dishwasher and Alex corrected it with no hesitation.

If you've got any issues with your appliances I can't recommend Green Star Appliances Repair enough. Aleksandras arrived soon after the window for his visit started and quickly got to work on my broken dryer. He diagnosed the issue within 15 minutes and had it fixed within another 15. I'll be sure to call them again next time we have any issues with our large appliances!

Our GE washer was not spinning and draining. Roman is a gentleman. Clean, knows his stuff. Knew what the problem was fast, and solved it.

We called Green Star Appliances to replace rubber door gasket on washer, replace dryer outlet and inspect both of them because we just move into the new condo. Technician Alex, showed up on time and fully and professionally inspected both machines, ordered proper parts right away and give us plenty of good advices regarding future use. Alex showed up couple of days after with the new part and replaced it quickly and efficiently. He did all moving, cleaning paying attention on every detail,making the whole experience painless. We would not write this comment if it was just ordinary service call. This one was not oly professional, punctual and efficient BUT WITH SMILE AND EXTRA MILE. Services like Green Star Appliances and technicians like Alex deserve all best comments and the highest grades. They deserve 6th star on this Google scale. Strongly recommend them!

It was amazing experience. Technician came to repair my refrigerator was hard working, highly skilled and well mannered.Service charge is also moderate.I recommend this company.